The Tribunal for Consumer Claims Malaysia is an independent body established under Section 85, Part XII of The Consumer Protection Act 1999 [Act 599]. The Tribunal operates under the Ministry of Domestic Trade and Consumer Affairs. The primary objective of the establishment of the Tribunal is to provide an alternative channel for consumers to file a claim for redress in a convenient, inexpensive and speedy manner.
Tel: 04-979 5009
Faks: 04-976 2490
Tel: 04-700 1730 / 04-7001737
Faks: 04-700 1731
Tel: 04-3840122, 04-3840407, 04-3840240
Tel: 05-2412315 / 05-2414611
Faks: 06-234 5810
Tel: 07-2271755/ 2271766
Tel: 09-741 6068 / 741 6069 / 7416000
Tel: 082-459 022 / 459 028
Tel: 088-484500 /546/ 564
Faks: 088-484 548
Tel: 03-4042 4181 / 4042 3058
Faks: 03-4042 4259
Faks: 03-8882 5831
Our primary objective
1. The Tribunal for Consumer Claims Malaysia is established under Act 599 which has the function to hear and determine claims filed by consumers under Act 599 and subject to the provisions of the Act.
2. Before the establishment of the Tribunal, all disputes between the consumers and traders, suppliers or manufacturers of goods or service provider are filed AND heard in the civil courts which involved complicated procedures, high costs and time-consuming process. These are amongst the reasons why consumers are unwilling to pursue their claims against the irresponsible and unethical traders, suppliers or manufacturers of goods or service provider in civil courts despite the establishment of Small Claims Courts in each state to hear claims not exceeding RM5,000.00.
3. Thus, the Tribunal for Consumer Claims Malaysia is established to provide an alternative channel other than the civil courts for consumers to claim redress in respect of the purchase of goods or services supplied from the traders or service provider in a convenient, inexpensive and speedy manner.
You can download copy of document about Consumer Protection Act 1999.
Section 86 of Act 599 provides that the Tribunal shall consist of...
The Tribunal has jurisdiction to hear...
Consumers may file a claim in the Tribunal claiming for redress for the losses concerning his interests as a consumer under Act 599 arising from...
In summary, the filing and registration procedures of a claim are as follows...
You can learn about hearing procedure after a claim being filed...
The Tribunal shall, where practicable, make its Award within 60 days from the first day of the hearing before the Tribunal commences...
Every agreed settlement recorded by the Tribunal and every award made in a proceeding shall be final and binding on all parties to the proceedings...
Any person who fails to comply with an award after 14 days from the date the award was made by the Tribunal commits a criminal offence and shall on conviction...
Under Subsection 116(1) of Act 599, each award made by the Tribunal is final and binding on all parties to the proceedings...
In order to provide excellent service to clients of the Tribunal for Consumer Claims Malaysia, we undertake:
That all claims will be registered and receipt will be issued on the same day the claim is filed.
That all claims are heard and resolved in a fair and amicable manner.
That all claims are heard and resolved within 60 days from the first hearing date, if possible.
That all awards are issued and served on the same day the claim is heard.
Tribunal for Consumer Claims Malaysia
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